Thank you in advance for your purchase on our platform! We hope you enjoy our products as much as we do. In case you are not 100% satisfied with your purchase, we offer a 30-day free return window. However, resale, clearance, last chance, and final sale items are not eligible for returns. Below is a detailed policy outlining the terms and conditions for returns and refunds on our website.
Please note: Until you are sure whether the item is suitable for your space, please retain the original packaging. If an item is returned without the original packaging, it will not be able to be returned.
Cancellation
Customers can request a full refund after placing an order and before delivery has been made. Important: If customers cancel an order while the item is in transit, we will try our best to cancel the delivery. We will charge a processing fee. However, if it is not possible to cancel the delivery, you can refuse delivery (please do not open the package upon receipt) unless you change your mind and decide to keep it. If you refuse it, you will also be charged a processing fee. (Processing fee: 3.4% for credit card users, 4.5% for PayPal users, 5.19% for Klarna users). Once the item has been properly delivered, this will be considered a return, and our standard return policy will apply.
Return
If you would like to initiate a return, please follow the return process. Provide proof of purchase. You may return it in accordance with the following conditions: The item must be returned within 30 days of purchase. The return service is currently available to continental United States orders only. The product must be returned with all the original packaging, parts kit, and manual. We reserve the right to refuse a return if the product does not meet our return policy criteria. Important: Consumers will not be charged a return fee for the first return of an order. If a second return is initiated on the same order, the customer will be charged a return fee.
Refund
Once we receive your returned item, we will notify you via email and issue a refund to the original payment method used for the purchase. Please note that it may take up to 5-7 business days for your refund to be processed and reflected in your account, depending on your payment method and bank. If you haven't received your refund, please double check your bank account and contact the payment company and bank used for the purchase first. If you still have not received your refund, please contact us.
Lost or damage
If your package is unfortunately lost or damaged, please get in touch with us right away. We will find the best solution for you.